Frequently asked questions

Our minimum charge is $260 plus GST. That covers the call-out plus your first hour of work on site. After that, each additional hour is $130 plus GST. You'll always know the rate before we start, no surprises.

Easiest way is to hit Request a Quote and fill in a few details, or just give us a call. We'll review it, send through a quote, and once you're happy and approve it we'll book in a time that suits you.

We take credit card (through the ServiceM8 payment link, tap to pay on site, or over the phone if you'd rather we enter the details for you), bank transfer, and cash.

Usually within a few days to a week. If it's an emergency, give us a call and we'll do our best to get to you ASAP.

Yes. We're A-grade licensed (licence A54756, REC 25724) and fully insured. Every job is done to the AS/NZS 3000 standard and signed off properly.

Yes. For any notifiable electrical work we supply a Certificate of Electrical Safety, as required in Victoria.

We cover South-East Melbourne, from the Melbourne CBD down to the Mornington Peninsula. Not sure if you're in our patch? Just ask.

Absolutely. We work with plenty of agents and property managers, handling safety checks, smoke alarms, repairs and ongoing maintenance across managed properties.

First, turn off all the circuit breakers attached to that safety switch, then try to reset the safety switch. If it stays on, turn the breakers back on one by one until one of them trips the safety switch again. That tells you which circuit is causing it.

Once you've found the circuit, work out which power points are on it and unplug everything from them. Outdoor power points are the culprit about 90% of the time, so check those first.

Now try to reset the safety switch and turn that circuit back on. If it holds, plug your appliances back in one at a time until you find the one that trips it, that's your faulty appliance.

If the safety switch still won't reset even with everything unplugged, give me a call. That points to a wiring fault that needs investigating.

Have a look for a power point in the kitchen with an extra switch in the middle of it, or a power point in the cupboard next to the rangehood. Rangehoods are often switched from there, and that switch can get knocked off by accident. Flick it back on and it'll usually fire straight back up.

Your switchboard is split into separate circuits, lights, power points, oven, air con and so on. When a fault happens on one of those circuits it can trip just that one and leave everything else working. So losing your lights but keeping your power points (or vice versa) is completely normal.

When several circuits are protected by the one safety switch (RCD), a fault on any of those circuits trips the safety switch and cuts power to all of them at once. That's why a single faulty light can knock out more than just the lights.

Yes. We can run a fibre lead from their connection point through to the room you actually want it in, rather than leaving it stuck at the front of the house where they normally try to put it.

Yes. We can install a mesh network through your home so every room gets a strong, reliable wifi connection, no more dead spots.

Yes. We wall-mount your TV and install a recessed power point so it sits perfectly flat against the wall. We also run the HDMI, data and aerial cables hidden inside the wall, so all you see is a clean TV on the wall with no visible cables.